 I got into customer experience purely by accident. I had been in an account management role at a large contract research organization (CRO) for about six years when I saw a job opening at a science-related startup in Silicon Valley. The role was as a Customer Development Manager, which I hadn’t done before, but I’d had a lot of the same bullet points in my CRO position, so I quickly submitted my resume and put it out of my head.
The next day I received an email from one of the co-founders asking me when was a good time for a Skype call. That twenty seconds of, “eh, why the hell not?!” turned into a passionate and diverse role in customer experience. I learned more in my time at Science Exchange than I had learned in the entire six years beforehand. Working at a startup is a surreal experience, but customer experience is anything but “all fun and games.” It’s a big responsibility, an innate skill, and you have to be extremely passionate about watching customers succeed. So without further ado, here are five things I wish I knew before starting in customer experience. The full post is available on the Natero blog. Please check it out and share if it’s relevant for you and your team!
Comments
|
RSS Feed